Frequently Asked Questions
Everything you need to know about Plenaire India’s premium skincare and beauty services.
What is the estimated delivery time for my order?
We typically process orders within 24-48 hours. Depending on your location in India, you can expect delivery within 3 to 7 business days.
Are Plenaire India products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our range is vegan-friendly.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery across most pin codes in India. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a seamless checkout experience.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can use this link to monitor your package's journey in real-time.
Are your products suitable for sensitive skin?
Our formulations prioritize gentle, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin before full application.